Category: Customer Service

It’s inevitable that you will eventually have to deal with a difficult customer. Whether they’re angry, upset, or just plain hard to please, difficult customers can be a

As the saying goes, “The customer is always right.” This adage is as true today as it was when it was first uttered centuries ago, and it’s especially

It is inevitable that you will face unhappy customers from time to time. The key to maintaining a positive customer service reputation is to address customer concerns promptly